At Aussie Smart Care Pty Ltd, we take your privacy seriously. We are committed to protecting your personal information, ensuring confidentiality, and complying with all relevant laws and standards, including the Privacy Act 1988 (Cth) and the NDIS Practice Standards.
This Privacy Policy explains how we collect, use, store, and protect participant information, while ensuring transparency and trust.
1. Information We Collect
We may collect personal and sensitive information such as:
-
Your name, address, contact details, and emergency contact.
-
Health, medical, and disability information relevant to your care.
-
NDIS plan details, funding, and service agreements.
-
Records of communications, feedback, and service usage.
2. How We Use Your Information
Your information is used for the following purposes:
-
To provide safe, high-quality, and personalised supports.
-
To develop and review care plans and NDIS service agreements.
-
To communicate with you, your family, or representatives.
-
To meet legal, funding, and compliance obligations.
-
To improve our services and participant experience.
3. Sharing of Information
We will only share your personal information when:
-
You have given consent.
-
It is required for your health, safety, or wellbeing.
-
It is necessary to provide services (e.g., with allied health professionals).
-
We are required by law or regulation.
We will never sell or misuse your personal data.
4. Storage & Security
We use strict measures to keep your information safe, including:
-
Secure digital and paper record storage.
-
Password-protected systems and encrypted files.
-
Restricted staff access to sensitive information.
-
Regular monitoring and compliance checks.
5. Your Rights
You have the right to:
-
Access your personal information.
-
Request corrections to inaccurate records.
-
Withdraw consent for information sharing.
-
Make a privacy complaint if you believe your rights are not respected.
6. Privacy Complaints
If you have concerns about how your information is handled, you can:
-
Contact our office directly for resolution.
-
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if unresolved.
Our Commitment
Your privacy is central to the way we operate. At Aussie Smart Care Pty Ltd, we are committed to handling all personal and sensitive information with the highest level of confidentiality, respect, and professionalism.